Privacy Policy
Your privacy matters to us — here's how we protect your personal information
Who We Are
salivernoqta operates from 55A Electra St, W Bundaberg QLD 4670, Australia, providing financial communication skills education to learners across Australia. We take your privacy seriously and understand that when you share personal information with us, you're trusting us to handle it responsibly.
This policy explains what information we collect, how we use it, and what choices you have. We've written it in plain English because privacy policies shouldn't require a law degree to understand.
Information We Collect
Information You Give Us
- Your name and contact details when you enquire about our programs
- Educational background and career goals during enrolment
- Payment information for course fees (processed securely)
- Communication preferences and feedback
Information We Automatically Collect
- Website usage data and page visits
- Device information and browser type
- Location data (general region only)
- Learning progress and course completion data
How We Use Your Information
We use your personal information for specific, legitimate purposes that directly relate to providing educational services. Here's exactly what we do with different types of information:
| Information Type | How We Use It | Legal Basis |
| Contact Details | Course communication, support, updates about your learning | Contract performance |
| Educational Data | Personalising your learning experience, tracking progress | Legitimate interest |
| Payment Information | Processing fees, managing your account, issuing receipts | Contract performance |
| Website Analytics | Improving our website and understanding user needs | Legitimate interest |
Who We Share Information With
We don't sell your personal information. Period. But we do share limited information with trusted partners who help us deliver our services:
- Payment processors — to handle course fees securely (they only see payment details)
- Email service providers — to send course updates and educational content
- Learning management system — to track your progress and provide personalised content
- Analytics providers — to understand how our website performs (anonymised data only)
All these partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us. We regularly review these relationships to ensure your data stays protected.
Your Rights and Choices
Under Australian privacy laws, you have several important rights regarding your personal information. We've made it easy to exercise these rights:
Access and Correction
You can request a copy of all personal information we hold about you. If anything's incorrect, we'll fix it promptly. Just email us at info@salivernoqta.com with "Data Access Request" in the subject line.
Deletion and Restrictions
You can ask us to delete your information or restrict how we use it. We'll honour these requests unless we have legitimate legal reasons to keep certain data (like for tax records).
How We Protect Your Data
Data security isn't just about technology — it's about creating systems and processes that protect your information at every step. Here's what we do:
- Encryption: All data is encrypted both in transit and at rest using industry-standard protocols
- Access controls: Only authorised staff can access personal information, and they're trained in privacy protection
- Regular security audits: We conduct quarterly reviews of our security measures and update them as needed
- Secure hosting: Our systems are hosted with certified providers who meet strict Australian data protection standards
- Incident response: If something goes wrong, we'll notify you within 72 hours and take immediate action
Data Retention and Deletion
We don't keep your information forever. Different types of data have different retention periods based on legal requirements and practical needs:
| Data Type | Retention Period | Reason |
| Student Records | 7 years after course completion | Educational standards compliance |
| Financial Records | 7 years from transaction date | Tax and accounting requirements |
| Marketing Data | Until you unsubscribe or 5 years of inactivity | Ongoing communication consent |
| Website Analytics | 26 months (anonymised after 14 months) | Service improvement |
International Data Transfers
Most of your data stays within Australia, but some of our service providers operate internationally. When we transfer data overseas, we ensure it receives the same level of protection:
- We only use providers in countries with adequate privacy protections or equivalent safeguards
- All international transfers are covered by standard contractual clauses approved by privacy regulators
- We regularly audit overseas providers to ensure compliance with Australian privacy standards
- You can request details about specific transfers by contacting us
Changes to This Policy
Privacy laws and our services evolve, so this policy may change. When we make significant updates, we'll notify you by email and update the effective date at the top of this page. Minor changes will be posted here with an updated revision date.
We recommend reviewing this policy periodically, especially before enrolling in new programs or services. Your continued use of our services after changes indicates your acceptance of the updated policy.
Questions or Concerns?
We're here to help with any privacy-related questions or concerns.
Email: info@salivernoqta.com
Phone: +61296648068
Address: 55A Electra St, W Bundaberg QLD 4670, Australia
Response time: We aim to respond to all privacy enquiries within 5 business days